Cancellation Policy
Last Updated: 1 Aug, 2025
Thank you for choosing openskytrip.com for your travel arrangements.
Overview
We understand that travel plans may change unexpectedly. This policy explains our cancellation terms in line with the rules set by our partners, including airlines, hotels, car rental agencies, and tour operators.
Please review this policy carefully before confirming any booking to avoid unexpected fees or inconvenience.
Your Right to Cancel
You can cancel your booking within 24 hours of confirmation for a full refund, provided the cancellation is made at least 7 days before the departure date.
To request a cancellation, contact us via:
Email: info@openskytrip.com
Phone: +1 (877) 404-0285
Refund Processing
Once your cancellation request is approved, refunds will be issued to the original payment method within 14 days. We do not charge any processing fees for refunds.
1. General Terms
- All cancellations must be submitted in writing via email or our official channels.
- Cancellation fees depend on:
- Type of service (flight, hotel, etc.)
- Individual provider policies
- Timing of cancellation
Note: Some bookings are non-refundable or have strict cancellation conditions. Always check your booking terms.
2. Airline Tickets
- Most tickets are non-refundable and non-transferable.
- Changes may be possible, subject to airline rules and additional fees.
- No refunds for:
- No-shows
- Partially used tickets
3. Hotel Bookings
- Cancellation terms vary by hotel, room type, and rate plan.
- Flexible rates may allow free cancellation 24–72 hours before check-in.
- Promotional rates are often non-refundable.
4. Tours & Activities
- Cancellations made 30+ days in advance may qualify for partial or full refunds.
- Within 15 days of the event: non-refundable.
- No refunds for no-shows.
Tip: Always refer to your booking confirmation for specific terms.
5. Exceptional Circumstances
Refunds may be considered in special cases such as:
- Medical emergencies (with proof)
- Bereavement (with documentation)
These refunds are subject to provider approval and are not guaranteed.
6. Cancellation & Refund Process
(A) Notification
Inform us promptly to minimize cancellation charges.
(B) Cancellation Fees
- Based on service type, provider rules, and timing.
(C) Refund Eligibility
- Dependent on provider policies and payment method used.
(D) Payment Method Impact
- Refund timeframes may vary based on payment provider.
(E) Required Documentation
- May include:
- Proof of payment
- Government-issued ID
- Booking details
(F) Communication Channels
Using official channels helps speed up processing.
(G) Escalation
If a refund is denied, you may escalate through the provider’s process.
(H) Refund Tracking
Some providers offer tools to track refund status.
(I) Partial Refunds
May be calculated based on unused services.
(J) Non-Refundable Fees
Some service charges cannot be refunded.
(K) Special Waivers
In certain emergencies, providers may waive cancellation fees.
(L) Refund Denial Reasons
- Missed deadlines
- Incomplete documentation
- Non-compliance with provider terms
(M) Delays
High demand, verification requirements, or technical issues may delay refunds.
7. Airline-Specific Rules
- Airline policies vary by:
- Fare type
- Destination
- Class
- Special promotions
8. Policy Changes
openskytrip.com may update this policy at any time without prior notice. Please review it periodically.
9. Need Help?
Our support team is available 24/7 to assist you with cancellations or questions.
Email: info@openskytrip.com
Phone: +1 (877) 404-0285